Refund policy

Last updated: April 30, 2026

Thank you for shopping at Surge Scientific (surgescientific.com). We stand behind the quality of our products. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your laboratory equipment must meet the following criteria:
  • The item must be completely unused, unaltered, and in the same pristine condition that you received it.
  • The item must be inside its original packaging, including all protective foam inserts, manuals, power cords, and accessories.
  • You must provide the receipt, invoice, or proof of purchase.
2. Non-Returnable Items

Certain items cannot be returned due to laboratory safety standards:
  • Equipment that has been contaminated with chemical, biological, or radiological agents.
  • Consumables, reagents, or chemical elements that have been opened or unsealed.
  • Custom-ordered, tailored, or specially configured products.
3. Return Shipping Costs
  • Customer Responsibility: Customers are responsible for paying all of their own shipping costs for returning an item. Original shipping costs are strictly non-refundable.
  • Exceptions: If the return is due to an error on our part (e.g., you received the wrong item) or the product arrived defective/damaged, Surge Scientific will cover the return shipping costs.
  • Tracking Mandatory: We highly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Restocking Fees

To maintain fair pricing on precision laboratory instruments, all approved buyer-remorse returns (e.g., ordering the wrong size, changing your mind, or no longer needing the unit) are subject to a 15% restocking fee. This fee will be deducted directly from your final refund amount.

5. Inspection and Refunds
Once we receive your item at our facility, our quality control team will inspect it. We will immediately notify you of the status of your refund after inspecting the item.
  • Approved Returns: If your return is approved, we will initiate a refund directly to your original method of payment (credit card, bank transfer, etc.).
  • Processing Time: You will receive the credit within a certain number of days, depending on your card issuer's or financial institution's processing policies (typically 5–10 business days).
6. Damaged or Defective Items

Please inspect your packaging immediately upon delivery. If your equipment arrives damaged or is defective out of the box, you must contact us within 48 hours of delivery at our official contact email or phone number. 

Contact Us
If you have any questions on how to return your item to us, contact us at:
  • Email: info@surgescientific.com
  • Phone: 713-255-1991
  • Website: surgescientific.com